There are some conversations we just DREAD having. As a business owner, they look a little different than some other people’s. This week Jill and I talk about what conversations we avoid like the plague (but eventually deal with later).
- Jill and Brad talk about what it’s like running a business… and a family.
- James Ellis is a digital strategist, writer, thinker, coach, do-er. He’s the founder of “Salt Lab” (he told us to use air quotes). He also thinks about the Internet a lot. Find him on Twitter and Google+.
Top 5 conversations we avoid:
- Brad and Jill talk about the conversations they dread having the most.
- Danny Shuman. He’s the President and “Head Twister” of Twist, a brand marketing and innovation consultancy. Find him on Twitter and Google+.
Tool of the Week:
- Viber. Viber is one of Jill’s favorite app’s. It’s allows free international phone calls and it’s super clear sounding. It also has text messaging as well. All free!
- EnMast.com, a small business owner community that offers members a supportive community and mass resource to help owners
- The Founding Moms, a collective of offline meetups and online resources where mom entrepreneurs can exchange, connect and learn from one another.
Resources mentioned in the podcast:
- Evernote. One of James Ellis’s favorite tools — it’s a productivity/note-taking app.
- How to Use Google Analytics for Small Businesses is a book James Ellis’ wrote for small business owners on how to use Google Analytics.
- Dave Pell’s NextDrafts newsletter — Danny Schuman’s favorite news aggregator. He also likes Digg.
- Verne Harnish’s newsletter — Brad’s favorite newsletter.
- How to build a small business budget. This is the tool Brad recommends to Danny that will help him build a budget for his business.
- The Flash Report. A free tool on EnMast.com that Brad recommends to Danny that helps you set a reporting system from your employees so you can see what they’re doing and how they’re performing.
5 top conversations we avoid
There are some conversations that seriously suck — both at home and at the office. We avoid them because we just hope they’ll magically disappear if we do. And Jill mentions she’s going to create a hand-holding service that’ll help you through those conversations. With a jingle and all.
5. Talking to an unhappy client.
When I know I have an unhappy client/customer, I’m reluctant to call them up to talk. It’s an internal war — I don’t want to call them, but I want to I want to call them because I want to make it right.
4. Talking to an employee about their poor performance.
When an employee isn’t performing well — just barely getting by each week, I hate sitting down and having that conversation with them. It’s awkward, uncomfortable, but I have to do it.
3. Admitting to a client when I didn’t produce work.
My third most avoided conversation is when I tell a client I’ll work on something for them after a meeting, and I totally forget to do it and have to admit it. It’s awful.
2. Signing a new lease.
I loathe signing new leases. And when my landlord comes by and drops off the lease for my office, I tell him to just leave it and I’ll sign it and bring it back later. You can’t get out of leases, and they always favor the landlord, not the tenant.
1. “It’s not me, it’s you.”
There are times when I’m working with a client and the engagement is not working well and I feel like I’m doing my part, but they’re not doing theirs. I’m not sure how to say it in a way they can understand it and not come off poorly to them.
What are some of the conversations that you hate having? Do you have any suggestions on how to handle these? Leave it in the comments below or leave us a voicemail at (708) 872-7878.