What’s In This Episode:
We spend a lot of time thinking about the “before” of clients – how to get them, what we’ll do once we have them – but what happens for the “after” part?
“This experience could help you to see more clearly and to have that empathy with where your clients are.” – Brad
Jim Taylor of Launchways calls in to discuss how to make sure that sales don’t outpace operations too much. And as they head into their busy season, how can they make sure they can still turn a profit and take care of their existing employees? Jill and Brad recommend that Jim make additional hiring choices to help… and of course, consider raising prices to deal with overflow.
“Get some feedback because that’s going to help you improve your business.” – Jill
Then, Jill has some Fs for you (not those kinds of Fs) to help with the “after” of your client relationship.
Which Fs do you give your clients? Listen in!»
Hang out with Jill and Brad!
Wanna join Jill and Brad for drinks at their FIRST-EVER offline event? Meet them September 13 at Park & Field in Chicago to get your shouting on. RSVP here.
- Jim Taylor is the CEO of Launchways, a company that solves customers’ growing pains by helping them build a scalable people infrastructure to support long-term growth. Visit their website or LinkedIn.
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